Return Policy

At CasaBijou, we want every customer to feel confident and satisfied with their purchase. Because our jewelry is carefully handcrafted, we have created this return policy to ensure a fair and transparent experience for every customer.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order. To be eligible for a return, items must meet the following requirements:

  • The item must be unused and in its original condition.
  • The product must include original packaging and accessories.
  • The item must not show signs of wear, damage, or alteration.
  • Return requests must be submitted within the specified return period.

2. Handmade Product Notice

CasaBijou specializes in handcrafted lacquer jewelry. Each bracelet is individually created, meaning small variations in color, texture, painting details, or finish may naturally occur.

These unique characteristics are considered part of handmade craftsmanship and are not considered defects.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or product condition considerations.

  • Customized or personalized items.
  • Products damaged through improper use.
  • Items returned without original condition or packaging.

4. Return Process

To start a return request, please contact our customer service team with your order number and reason for return.

After your return request is reviewed and approved, we will provide instructions regarding the return process.

Customers are responsible for ensuring returned items are securely packaged to prevent damage during transportation.

5. Refund Information

Once your returned item has been received and inspected, we will process your refund. Approved refunds will be issued through the original payment method.

Please note that processing times may vary depending on your payment provider.

6. Damaged Or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with photos and order details.

Our team will review the situation and provide an appropriate solution.

Customer Support

We are committed to providing thoughtful service and helping every customer have a positive CasaBijou experience.

For return questions, please contact:
suppor@casabijou.store